Obtain a free quote via email or phone
If you are sending your device for repair to us then please download pdf repair form, print off and fill the form with all necessary information or alternatively insert a small note explaining the fault, any price you have been quoted along with your name, address and contact number.
Remove sim card , memory card & any other accessories – Please send with battery. If you have any charging issues or your device is dead, please send your charger too
Package the phone securely along with the repair form.
Send using a secure service of your choice (If using Royal Mail, we recommend recorded delivery and special delivery)
On arrival your Device will be tested and we will do our best to repair your device a soon as possible
Turn around is approx. 3 working days. PLEASE NOTE: We do not guarantee a turnaround within 3 working days. Most of our repairs are completed in 1-3 working days, depending on diagnosis, part availability and a successful quality control process. There is still no charge for this but please be patient while we complete your repair.
If for any reason the repair will cost more than the quote, we will contact you first, we never carry out repairs that have exceeded the original quote without your consent. If unsuccessful, there will be no charge for the time spent attempting the repair, as we operate a strict ‘no fix, no fee policy’ however there will be a small £7.99 fee to return the device, alternatively, leave it with us & we will dispose & recycle the phone for you.
When your repair is complete and has passed QC, we will contact you to arrange payment and your phone will be sent to dispatch, securely packaged up and sent back to you.
If there is anything you are unsure about, please contact us for help.
7 Belisana Road